OUR POLICY
YOUR TIME IS PRECIOUS, SO IS OURS, SO LET’S HELP EACH OTHER MAKE THE MOST OF IT BY FOLLOWING OUR CANCELLATION POLICY.
48 HOUR CANCELLATION POLICY
A cancellation fee of 50% of the service value will
apply for
appointments cancelled with less than 48 hours’
notice
or for
failure to attend. Please understand that when you
forget or cancel
your appointment without giving enough notice, we miss
the
opportunity to fill that time slot and offer it to a
client on our
waiting list. We confirm appointments more than 48 hours
in advance,
to remind you of this appointment. If you haven’t
confirmed within
the 48 hours we have the right to cancel your
appointment.
For all appointments booked within the 24-48 hour period
that
require
cancellation, please provide 5 hours’ notice.
Otherwise,
we will
charge a cancellation fee. Credit card details will need
to be given
to be to make your appointment and to confirm your
appointment, they
will be kept on a secure system to ensure you’re
your
details are
safe.
LATE POLICY
Clients who do not arrive within 20minutes of their appointment time will be charged a cancellation fee and will need to re-book. We understand that things don’t go as to plan and life sometime gets in the way and even we can run late on occasion. However, our industry runs where our entire day is dependant on allocated appointment times, and late start-times is unfair for yourself and for others clients.
REDO / ADJUSTMENTS
At our salon, we are committed to ensuring that our clients leave with a hairstyle they absolutely love. Your satisfaction is of the greatest importance to us. If, for any reason, you're not completely happy with your fresh looks, we encourage you to reach out to us within 1 weeks of your appointment. Simply give us a call or send us message, and we'll be delighted to make any necessary adjustments, completely complimentary.
REFUNDS
We take pride in creating an open and safe environment where you can confidently return to us for any modifications you desire. While we don't offer refunds, our main focus is to provide outstanding hair services that leave you feeling amazing every time you visit us. Your happiness and confidence are at the core of our salon's values, and we are dedicated to ensuring that you always receive exceptional hair care and an experience that exceeds your expectations.
In some cases, the final price of the service may vary from the initial quote provided during the consultation.
Factors such as additional services requested during the appointment or unexpected challenges with your hair may result in price adjustments. Any changes to the price will be communicated and confirmed with you before proceeding.